Contact Us

I paid but didn't receive my items

Fully close and restart the app first. If the items still haven't arrived, send us your store purchase receipt (order number) along with your in-game nickname. We'll verify and deliver them.

I received a reward but can't see it

Check your in-game mailbox and the Event tab first. Delivery can be delayed on an unstable network. If it still doesn't appear, let us know your nickname and which reward is missing.

The game freezes or won't progress

Try in this order: restart the app → reboot your device → update to the latest version from the store. If that doesn't fix it, tell us your device model, OS version, and the screen where it froze so we can investigate quickly.

I want to delete my account or data

Select Account/Data Deletion Request as the inquiry type and send it with your nickname. Contacting us from inside the game makes account verification faster. Deleted data (progress, items, and purchase history) cannot be recovered, so please request carefully.

How do refunds work?

In-app purchase refunds follow each store's policy. For Google Play, see Play refund help; for the App Store, see Apple refund requests. Refunded items may be reclaimed in-game.

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