Support
If anything feels off while playing, just let us know. We read every message carefully and will get back to you.
Contact us by e-mail
The button below opens an e-mail with a short form already filled in. We usually reply within 1–3 business days.
✉ Write an e-mailPlease include
- Your nickname and your ID — you can copy it in the in-game Settings
- Device model, OS version and game version
- What happened and when, with a screenshot if possible
- For payment issues, the order number from your store receipt
Frequently asked questions
Will I lose my data if I change devices or delete the app?
If you play as a guest, your data can be hard to find after deleting the app or switching devices. Link a Google or Apple account in the in-game Settings, and you can sign in with the same account on a new device and pick up right where you left off.
I lost my data without linking an account.
Send us everything you remember — your nickname, your ponpons’ names, roughly how many friends and likes you had, when you last played, and any purchases. If we can identify your account we will help restore it, although recovery may not be possible without enough information.
I made a purchase but did not receive the item.
Close the app completely and open it again. If the item still has not arrived, contact us with the order number from your store receipt.
How do I get a refund?
Payments are handled by the app stores, so refunds follow each store’s policy. Request one at reportaproblem.apple.com for the App Store, or from your order history in the Play Store for Google Play. See Article 22 of the Terms of Service for details.
How do I cancel a subscription?
On iPhone, go to Settings → your name → Subscriptions. On Android, go to Play Store → Profile → Payments & subscriptions → Subscriptions. Your benefits continue until the end of the period you have already paid for.
I am not getting notifications.
Check that notifications for ponpondoodoo are allowed in your device settings. Battery saver or Do Not Disturb modes may delay or block notifications.
Account and data deletion
You can delete your account and game data yourself in the in-game Settings → Delete Account. Deleted data cannot be recovered. If you cannot use the app, e-mail cs@olo-g.com with your nickname or ID to request deletion. Payment records that must be kept by law are retained for the period stated in our Privacy Policy and then destroyed.