ponpondoodoo

Terms of Service

Announced September 23, 2026 · Effective October 1, 2026

These Terms of Service take effect on October 1, 2026. Until then, the previous version applies. View previous version ↗

Contents
  1. Chapter 1: General Provisions
  2. Chapter 2: Personal Information Management
  3. Chapter 3: Obligations of the Parties to the Use Contract
  4. Chapter 4: Use and Restriction of the Service
  5. Chapter 5: Withdrawal of Subscription, Refund of Overpayments, and Termination of the Use Contract
  6. Chapter 6: Damages, Disclaimers, and Other Provisions

Chapter 1: General Provisions

Article 1 (Purpose)

The purpose of these Terms is to prescribe the rights, obligations, and responsibilities of OLO-G Games Inc. (hereinafter the "Company") and service users, as well as other necessary matters, concerning the use of the mobile game "ponpondoodoo" (released in Korea as "퐁퐁두두2") and its incidental networks, websites, and other services (hereinafter the "Service") provided by the Company.

Article 2 (Definition of Terms)

  1. The definitions of terms used in these Terms are as follows:
    1. "Company" means the business operator providing services through online or mobile devices.
    2. "Member" means a person who enters into a use contract in accordance with these Terms and uses the services provided by the Company.
    3. "Account" means the information by which the Company identifies and recognizes a Member for the purpose of providing the Service.
    4. "Open Market" means an e-commerce environment established to allow the installation of, and payment for, game content on mobile devices.
    5. "Temporary Member" means a person who provides only limited information and uses only a portion of the services provided by the Company.
    6. "Probability-type Item" means an item purchased for a fee whose performance, effect, or type is determined by probabilities set within the game.
    7. "Mobile Device" means a device capable of downloading or installing content for use, such as mobile phones, smartphones, PDAs, and tablets.
    8. "Account Information" collectively refers to the information a Member provides to the Company, such as member number, external account information, device information, nickname, profile picture, and friend list, as well as game-use information (character information, items, levels, etc.) and payment information.
    9. "Content" means all digital materials produced by the Company in connection with the provision of the Service, whether paid or free (games, network services, applications, game money, game items, etc.).
    10. "Application" means all programs downloaded or installed through a mobile device in order to use the services provided by the Company.
    11. "Game Service" means the games provided by the Company and all services incidental thereto.
  2. Except as defined in Paragraph 1, the definitions of terms used in these Terms shall follow relevant laws and the policies of each service, and any matters not provided therein shall follow general commercial practice.

Article 3 (Provision of Company Information)

The Company shall display the following items within the Game Service so that Members can easily recognize them. However, the Privacy Policy and these Terms may be made available through a linked screen.

  1. Trade name and the name of the representative
  2. Address of the place of business (including the address where Member complaints are handled)
  3. Telephone number and e-mail address
  4. Business registration number
  5. Mail-order business report number
  6. Privacy Policy
  7. Terms of Service

The Company's business information is as follows:

Article 4 (Effectiveness and Amendment of Terms)

  1. The Company shall post these Terms within the Game Service or on a linked screen so that Members may be aware of them. In such case, important matters among these Terms - such as suspension of service, withdrawal of subscription, refunds, termination or cancellation of the contract, and the Company's disclaimers - shall be clearly indicated in bold type, color, or symbols, or otherwise presented through a separate linked screen so that Members can easily recognize them.
  2. Where the Company amends these Terms, it shall specify the effective date, the details of the amendment, and the reasons therefor, and shall post them within the Game Service or on a linked screen at least 7 days prior to the effective date. However, where the amended content is unfavorable to Members or constitutes a material change, the Company shall post it at least 30 days prior to the effective date in the same manner and shall notify Members by the method set forth in Article 27, Paragraph 1. In such case, the Company shall clearly compare the content before and after the amendment so that Members can easily understand it.
  3. Where the Company amends these Terms, it shall confirm whether Members consent to the application of the amended Terms. When giving the notice under Paragraph 2, the Company shall also state that a Member who does not express an intention to consent to or reject the amended Terms may be deemed to have consented; and if a Member does not express rejection by the effective date, the Member may be deemed to have consented to the amended Terms. If a Member does not consent to the amended Terms, the Company or the Member may terminate the service use contract.
  4. The Company shall take measures to enable Members to make inquiries and receive responses regarding the content of these Terms.
  5. The Company may amend these Terms within the scope that does not violate relevant laws, including the "Act on Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act."

Article 5 (Conclusion and Application of the Use Contract)

  1. The use contract is concluded when a person who wishes to become a Member (hereinafter the "Applicant") agrees to these Terms, applies for use of the Service, and the Company accepts the application.
  2. The Company shall, in principle, accept an Applicant's application. However, the Company may refuse acceptance of an application falling under any of the following:
    1. Where the application contains false information or fails to meet the requirements for application
    2. Where the Service is used through abnormal or circumventing methods from a country in which the Company does not provide the Service
    3. Where the application is made for the purpose of engaging in acts prohibited by relevant laws such as the "Game Industry Promotion Act"
    4. Where the application is made for the purpose of harming public order or public morals
    5. Where the Applicant intends to use the Game Service for improper purposes
    6. Where the Applicant intends to use the Game Service for commercial purposes
    7. Where acceptance is deemed inappropriate for any other reason equivalent to the foregoing
  3. The Company may withhold acceptance until the relevant cause is resolved in any of the following cases:
    1. Where the Company lacks capacity in its facilities, where support for a particular device is difficult, or where technical obstacles exist
    2. Where a failure occurs in the Service, in service fees, or in payment methods
    3. Where acceptance of the application is deemed difficult for any other reason equivalent to the foregoing
  4. Once a Member completes the procedure for agreeing to these Terms and enters the information necessary to use the Game Service, the Company shall allow immediate use of the Game Service unless there is a reason to withhold or refuse acceptance. However, if a reason to refuse acceptance is discovered thereafter, the Company may restrict use or terminate the contract in accordance with these Terms.
  5. The Company may accept an application subject to conditions restricting use by rating, in accordance with relevant laws or the age-rating policies of Open Markets.

Article 6 (Rules Outside the Terms)

Matters not provided for in these Terms and the interpretation of these Terms shall be governed by relevant laws - including the "Act on Consumer Protection in Electronic Commerce," the "Act on the Regulation of Terms and Conditions," the "Game Industry Promotion Act," the "Act on Promotion of Information and Communications Network Utilization and Information Protection," and the "Content Industry Promotion Act" - or by commercial practice.

Article 7 (Operation Policy)

  1. Matters necessary to apply these Terms, and matters delegated by these Terms within a specific scope, may be prescribed as the Game Service operation policy (hereinafter the "Operation Policy").
  2. The Company shall post the Operation Policy within the Game Service or on a linked screen so that Members may be aware of it.
  3. Amendments to the Operation Policy shall follow the procedure set forth in Article 4, Paragraph 2. However, where the amendment falls under any of the following, the Company shall give prior notice by the method set forth in Paragraph 2:
    1. Where the amendment concerns matters delegated by these Terms within a specific scope
    2. Where the amendment concerns matters unrelated to the rights and obligations of Members
    3. Where the content of the Operation Policy is not fundamentally different from that prescribed in these Terms and the amendment is within a scope that Members can anticipate

Chapter 2: Personal Information Management

Article 8 (Protection and Use of Personal Information)

  1. The Company shall endeavor to protect Members' personal information as prescribed by relevant laws, and the protection and use of personal information shall be governed by relevant laws and the Company's Privacy Policy. However, the Company's Privacy Policy does not apply to linked services other than those provided by the Company.
  2. Depending on the characteristics of the Service, self-introductory content unrelated to a Member's personal information - such as nickname, character image, and status information - may be disclosed.
  3. Except where requested by a relevant state agency in accordance with relevant laws, the Company shall not provide a Member's personal information to others without the Member's consent.
  4. The Company shall not be liable for damage arising from the leakage of personal information attributable to the Member.

Chapter 3: Obligations of the Parties to the Use Contract

Article 9 (Obligations of the Company)

  1. The Company shall faithfully and in good faith exercise the rights and perform the obligations prescribed by relevant laws and these Terms.
  2. The Company shall establish a security system to protect personal information (including credit information) so that Members may use the Service safely, and shall publish and comply with its Privacy Policy. Except as provided in these Terms and the Privacy Policy, the Company shall ensure that Members' personal information is not disclosed or provided to third parties.
  3. Where facilities malfunction or data is lost or damaged in the course of improving the Service for continuous and stable provision, the Company shall use its best efforts to repair or restore them without delay, unless there is an unavoidable cause such as a natural disaster, a state of emergency, or a defect or failure that cannot be resolved with current technology.
  4. Where the Company sells Probability-type Items, it shall post information on their types and probabilities within the game and on its official website in a manner easily understandable to users, and users may review such information before purchase.

Article 10 (Obligations of the Member)

  1. In connection with the use of the services provided by the Company, Members shall not engage in any of the following acts:
    1. Entering false information when applying for use or changing Member information
    2. Selling, gifting, acquiring, or using cyber assets (IDs, characters, items, game money, etc.) through services not provided by the Company or through abnormal methods
    3. Posting content or sending mail while impersonating an employee or operator of the Company or misappropriating another person's name, or impersonating another person or falsely stating a relationship with another person
    4. Purchasing paid content by misappropriating another person's credit card, wired or wireless telephone, or bank account, or wrongfully using another Member's ID and password
    5. Collecting, storing, posting, or distributing another Member's personal information without authorization
    6. Using the Service in an unwholesome manner - such as engaging in or inducing gambling or other speculative acts; exchanging or posting obscene or vulgar information or linking to obscene sites; or transmitting or distributing to others words, sounds, text, drawings, photographs, or videos that cause shame, disgust, or fear
    7. Using the Service without authorization for purposes other than its intended purpose, such as profit-making, business, advertising, promotion, political activity, or election campaigning
    8. Reproducing, distributing, or promoting information obtained through the Company's Service without authorization, or using it commercially; or using the Service by exploiting bugs, whether known or unknown, or by using macros or other automation programs
    9. Deceiving others to obtain benefits, or causing harm to others in connection with the use of the Company's Service
    10. Infringing the intellectual property rights or portrait rights of the Company or others, or defaming or causing damage to others
    11. Intentionally transmitting, posting, distributing, or using information whose transmission or posting is prohibited by law (computer programs), or viruses, computer code, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment
    12. Without special authorization from the Company, modifying the Application, adding or inserting other programs into the Application, hacking or reverse-engineering the server, leaking or altering source code or application data, establishing a separate server, or impersonating the Company by arbitrarily altering or misappropriating part of the website
    13. Any other act that violates relevant laws or is contrary to good morals or other social norms
  2. Members are responsible for managing their accounts and devices and shall not allow others to use them. The Company shall not be liable for damage arising from poor management of an account or device, or from permitting another person to use it.
  3. Members shall set and manage a payment password function in each Open Market to prevent improper payments. The Company shall not be liable for damage arising from a Member's negligence.
  4. The Company may prescribe the specific content of the following in the Operation Policy, and Members shall comply therewith:
    1. Member account names, character names, and other names used within the game
    2. The content and method of chat
    3. Methods of using bulletin boards and the Service
    4. Policies on affiliated services of external mobile platforms such as Kakao, Facebook, and Google+

Chapter 4: Use and Restriction of the Service

Article 11 (Provision of the Service)

  1. The Company shall allow immediate use of the Service by a Member whose use contract is completed pursuant to Article 5. However, for certain services, the Company may commence the service from a designated date according to its needs.
  2. In providing the Game Service to Members, the Company may also provide additional services in addition to those prescribed in these Terms.
  3. The Company may classify Members by grade and differentiate use by subdividing usage time, number of uses, and the scope of services provided.
  4. The content of the services provided by the Company may differ for each user for the purpose of improving the service environment.

Article 12 (Use of the Service)

  1. The Game Service is provided during the hours determined by the Company's business policy. The Company shall announce the Game Service hours on the initial screen of the game application or in the Game Service notices by an appropriate method.
  2. Notwithstanding Paragraph 1, the Company may suspend all or part of the Service in any of the following cases. In such case, the Company shall announce the reason for and period of the suspension in advance on the initial screen of the game application or in the Game Service notices. However, where there are unavoidable circumstances that prevent prior notice, the announcement may be made afterward.
    1. Where necessary for system operation, such as regular system inspection, expansion or replacement of servers, or network instability
    2. Where normal provision of the Service is impossible due to a power outage, failure of service facilities, a surge in service use, or repair or inspection of facilities by a key communications business operator
    3. Where a situation beyond the Company's control occurs, such as war, incident, natural disaster, or an equivalent national emergency
  3. The Company provides the Service using a dedicated application for mobile devices or a network. Members may download and install the Application, or use the Service through a network, free of charge or for a fee.
  4. Paid content may be used upon payment of the fees specified for the relevant service. Where an Application is downloaded or the Service is used through a network, separate charges determined by the Member's mobile carrier may be incurred.
  5. An Application that is downloaded and installed, or a service used through a network, is provided in a manner suited to the characteristics of the mobile device or the mobile carrier. In the case of a change of device, a change of number, or international roaming, all or part of the content may be unavailable, and the Company shall not be liable in such cases.
  6. An Application that is downloaded and installed, or a service used through a network, may perform background operations. In such case, additional charges may be incurred depending on the characteristics of the device or the mobile carrier, and the Company shall not be liable in this regard.

Article 13 (Change and Suspension of the Service)

  1. The Company may change the Service according to operational or technical needs in order to provide the Game Service smoothly, and shall announce such change within the Game Service before it takes effect. However, where a change is unavoidable - such as the correction of bugs or errors or an emergency update - or where the change is not material, the announcement may be made afterward.
  2. Where it is difficult to continue the Game Service due to a material managerial reason - such as discontinuation of business following a transfer, division, or merger, expiration of a game provision contract, or a significant deterioration in the profitability of the Game Service - the Company may suspend the Service in its entirety. In such case, the Company shall announce the suspension date, the reason for suspension, and the compensation conditions on the initial screen of the game application or a linked screen at least 30 days prior to the suspension date, and shall notify Members by the method set forth in Article 27, Paragraph 1.
  3. In the case of Paragraph 2, the Company shall handle unused paid items, or paid items whose usage period remains, in accordance with relevant laws, the "Content User Protection Guidelines," and the "Consumer Dispute Resolution Standards."

Article 14 (Collection of Information)

  1. The Company may store and retain the content of chats between Members, and such information shall be held only by the Company. The Company may review such information only for the purpose of mediating disputes between Members, handling complaints, or maintaining order in the game; third parties may review it only where authorized by law.
  2. Where the Company or a third party reviews chat information pursuant to Paragraph 1, the Company shall notify the relevant Member in advance of the reason for and scope of the review. However, where the information must be reviewed in connection with the investigation, handling, or confirmation of prohibited acts under Article 10, Paragraph 1, or with relief for damage caused by such acts, notice may be given afterward.
  3. The Company may collect and use Members' device information (settings, specifications, operating system, version, etc.), excluding personal information, in order to operate the Service smoothly and stably and to improve service quality.
  4. The Company may request additional information from Members for purposes such as improving the Service and introducing services to Members. Members may accept or refuse such a request, and when making such a request the Company shall also notify Members that they may refuse it.

Article 15 (Provision of Advertisements)

  1. The Company may place advertisements within the Game Service in connection with the operation of the Service. The Company may also send advertising information by e-mail, short message service (LMS/SMS), or push notification, only to Members who have consented to receive it. In such case, Members may refuse to receive such information at any time, and the Company shall not send advertising information once a Member refuses.
  2. Members may be connected to advertisements or services provided by others through banners or links within the services provided by the Company.
  3. Where a Member is connected to an advertisement or service provided by others pursuant to Paragraph 2, the services provided in that area are not within the Company's service domain; therefore, the Company does not guarantee their reliability or stability and shall not be liable for any resulting damage to Members. However, this shall not apply where the Company, intentionally or through gross negligence, facilitated the occurrence of the damage or failed to take measures to prevent it.

Article 16 (Ownership of Copyright)

  1. Copyrights and other intellectual property rights in the content within the Game Service produced by the Company belong to the Company.
  2. Members shall not use, for commercial purposes, or allow others to use, information obtained through the Game Service in which intellectual property rights belong to the Company or a provider - by means of reproduction, transmission, or other methods (including editing, publication, performance, distribution, broadcasting, and the creation of derivative works; the same shall apply hereinafter) - without the prior consent of the Company or the provider.
  3. Members grant the Company permission to use, on the following terms and conditions, all communications including chat text, images, sounds, and all materials and information (hereinafter "User Content") that appear within the game or that Members or other users upload or transmit through the game application or the Game Service:
    1. To use, edit, change the format of, and otherwise modify such User Content (it may be used in any form, including publication, reproduction, performance, transmission, distribution, broadcasting, and the creation of derivative works, without limitation as to period or region)
    2. Not to sell, lease, or transfer User Content for the purpose of trade without the prior consent of the user who created it
  4. With respect to User Content of a Member that does not appear within the game and is not integrated with the Game Service (for example, posts on general bulletin boards), the Company shall not use it without the Member's express consent, and the Member may delete such User Content at any time.
  5. Where the Company deems that a post published or registered by a Member within the Service falls under the prohibited acts set forth in Article 10, Paragraph 1, the Company may delete or move it, or refuse its registration, without prior notice.
  6. A Member whose legal interests are infringed by information posted on a bulletin board operated by the Company may request the Company to delete such information or to publish a rebuttal. In such case, the Company shall promptly take the necessary measures and notify the applicant thereof.
  7. This Article shall remain effective while the Company operates the Game Service and shall continue to apply after a Member's withdrawal.

Article 17 (Purchase, Usage Period, and Use of Paid Content)

  1. Paid content purchased by a Member within the Game Service may be used only on the device on which the relevant Application was downloaded or installed.
  2. The usage period of paid content purchased by a Member shall be as specified at the time of purchase. However, where the Service is suspended pursuant to Article 13, Paragraph 2, the usage period of paid content with no fixed period shall be until the suspension date announced in the suspension notice.
  3. Auto-renewing subscriptions renew automatically on the same terms unless the Member cancels before the end of the current period, and the fee for each renewal is charged through the Open Market. Members may cancel at any time from the subscription management screen of the relevant Open Market (App Store or Google Play); after cancellation, subscription benefits remain available until the end of the period already paid for. The price, renewal cycle, and benefits of each subscription are displayed on the purchase screen.

Article 18 (Restriction of Service Use for Members)

  1. Members shall not engage in acts that violate their obligations under Article 10. Where a Member engages in such acts, the Company may take restriction measures - including restricting the Member's use of the Service, deleting related information (text, photographs, videos, etc.), and other measures - according to the following classifications. The specific grounds and procedures for restriction measures shall be prescribed in the operation policy of each game pursuant to Article 19, Paragraph 1.
    1. Restriction of certain rights: restricting certain rights, such as chat, for a fixed period
    2. Restriction of account use: restricting use of the Member's account for a fixed period or permanently
    3. Restriction of Member use: restricting the Member's use of the Game Service for a fixed period or permanently
  2. Where the restriction under Paragraph 1 is justified, the Company shall not compensate the Member for damage incurred as a result of the restriction.
  3. The Company may suspend use of the Service for the relevant account until an investigation into any of the following is completed:
    1. Where a legitimate report is received that the account has been hacked or misappropriated
    2. Where the Member is suspected of being an illegal actor, such as a user of illegal programs or an operator of a gold-farming workshop
    3. Where a provisional measure regarding use of the Service is necessary for any other reason equivalent to the foregoing
  4. After the investigation under Paragraph 3 is completed, for paid Game Services the Company shall extend the Member's usage time by the period of suspension or provide equivalent compensation in paid services or cash. However, this shall not apply where the Member is a person who caused the grounds set forth in the subparagraphs of Paragraph 3 or an illegal actor.

Articles 19 & 20 (Grounds and Procedures for Restriction Measures, and Objections)

  1. The Company shall prescribe in its Operation Policy the specific grounds and procedures for restriction measures under Article 18, Paragraph 1, taking into account the content, degree, frequency, and consequences of the prohibited acts under Article 10, Paragraph 1.
  2. Where the Company takes a restriction measure set forth in Article 18, Paragraph 1, it shall notify the Member in advance of the following matters. However, where urgent action is required, notice may be given afterward:
    1. The grounds for the restriction measure
    2. The type and period of the restriction measure
    3. The method of filing an objection to the restriction measure
  3. A Member who wishes to object to a restriction measure taken by the Company shall submit to the Company, within 14 days from the date of receiving notice of the measure, a written objection stating the grounds for the objection, by document, e-mail, or an equivalent method.
  4. The Company shall respond to the grounds for the objection by document, e-mail, or an equivalent method within 15 days from the date of receipt of the objection under Paragraph 3. However, where it is difficult to respond within this period, the Company shall notify the Member of the reason and the processing schedule.
  5. Where the grounds for the objection are justified, the Company shall take corresponding measures.

Chapter 5: Withdrawal of Subscription, Refund of Overpayments, and Termination of the Use Contract

Article 21 (Payment)

  1. The imposition and payment of the purchase price for content shall, in principle, follow the policies or methods determined by mobile carriers or Open Market operators. In addition, limits for each payment method may be granted or adjusted according to the policies of the Company or the Open Market operator, or according to government policy.
  2. Where the purchase price for content is paid in a foreign currency, the amount actually charged may differ from the price displayed in the Service's shop due to exchange rates, fees, and similar factors.

Article 22 (Withdrawal of Subscription)

  1. A Member who has entered into a contract with the Company for the purchase of paid content may withdraw the subscription within 7 days from the later of the date of the purchase contract or the date the content became available, without bearing any separate fee or penalty.
  2. A Member may not withdraw a subscription under Paragraph 1 against the Company's intent in any of the following cases:
    1. Items that are used immediately upon purchase or applied immediately to the Application
    2. Items acquired without payment through the normal course of using the Application
    3. Items that provide additional benefits, where such additional benefits have been used
    4. Where part of a bundled item has been used
    5. Capsule-type or Probability-type Items where the act of opening can be regarded as use, or whose utility is determined upon opening
  3. For content that cannot be withdrawn pursuant to the subparagraphs of Paragraph 2, the Company shall clearly indicate that fact in a place where Members can easily recognize it, and shall provide a trial version of the content (such as permitting temporary use or providing a sample) or, where such provision is difficult, provide information about the content, so that the Member's exercise of the right of withdrawal is not obstructed. If the Company fails to take such measures, the Member may withdraw the subscription notwithstanding the restrictions in the subparagraphs of Paragraph 2.
  4. Notwithstanding Paragraphs 1 and 2, where the purchased paid content differs from the content indicated or advertised, or is performed differently from the purchase contract, the Member may withdraw the subscription within 3 months from the date the content became available, or within 30 days from the date the Member became aware or could have become aware of that fact.
  5. Where a Member withdraws a subscription, the Company shall verify the purchase history through the platform operator or Open Market operator. The Company may also contact the Member using the information provided by the Member in order to verify the legitimacy of the grounds for withdrawal, and may request additional supporting evidence.
  6. Where a subscription is withdrawn pursuant to Paragraphs 1 through 4, the Company shall retrieve the Member's paid content without delay and refund the payment within 3 business days. If the Company delays the refund, it shall pay delay interest calculated by applying the rate prescribed in the "Act on Consumer Protection in Electronic Commerce" and Article 21-3 of its Enforcement Decree for the period of delay.
  7. Where a minor enters into a contract to purchase content on a device, the Company shall give notice that, without the consent of the legal representative, the minor or the legal representative may cancel the contract; and where a minor has entered into a purchase contract without the consent of the legal representative, the minor or the legal representative may cancel the contract with the Company. However, cancellation is not permitted where the minor purchased the content with property that the legal representative permitted the minor to dispose of within a specified scope, or where the minor used deception to make others believe that the minor was an adult or that the legal representative had consented.
  8. Where a Member repeatedly withdraws subscriptions or obtains refunds by improper means, the Company may restrict use of the Service pursuant to Article 18.
  9. Whether a party to a content purchase contract is a minor shall be determined based on the mobile device on which the payment was made, the information of the person who executed the payment, the holder of the payment method, and similar factors. The Company may also request the submission of documents proving the status of the minor and the legal representative in order to verify the legitimacy of the cancellation.

Article 23 (Refund of Overpayments)

  1. Where an overpayment occurs, the Company shall refund it to the Member. However, where the overpayment arises from the Member's fault and not from the Company's intent or negligence, the actual costs required for the refund shall be borne by the Member within a reasonable scope.
  2. Payments made through the Application follow the payment methods provided by the Open Market operator; where an overpayment occurs during the payment process, the Member shall request a refund from the Company or the Open Market operator.
  3. Communication charges incurred in downloading the Application or using network services (call charges, data charges, etc.) may be excluded from refunds.
  4. Refunds shall be processed in accordance with the refund policies of the respective Open Market operator or of the Company, depending on the type of operating system of the device used.
  5. The Company may contact the Member using the information provided by the Member in order to process the refund of an overpayment, and may request the provision of necessary information. The Company shall issue the refund within 3 business days from the date it receives the information necessary for the refund from the Member.

Article 24 (Termination of the Contract)

  1. A Member may terminate the use contract at any time by withdrawing from membership if the Member no longer wishes to use the Service. Upon withdrawal, the game-use information held by the Member within the Game Service shall be deleted and become unrecoverable once the retention period expires in accordance with the Privacy Policy.
  2. Where there is a material reason making it impossible to maintain this contract - such as a Member engaging in acts prohibited by these Terms, the Operation Policy, or service policies - the Company may, after giving reasonable prior notice, suspend use of the Service for a specified period or terminate the use contract.

Chapter 6: Damages, Disclaimers, and Other Provisions

Article 25 (Damages)

  1. Where the Company or a Member causes damage to the other party in breach of these Terms, it shall be liable to compensate for such damage. However, this shall not apply where there is no intent or negligence.
  2. Where the Company enters into an affiliation agreement with an individual service provider to provide an individual service to Members, and damage is caused to a Member by the intent or negligence of that individual service provider after the Member has agreed to the terms of use of that individual service, the individual service provider shall be liable for such damage.

Article 26 (Limitation of the Company's Liability)

  1. The Company shall not be liable for the provision of the Service where it is unable to provide the Service due to a natural disaster or equivalent force majeure.
  2. The Company shall not be liable for damage arising from the repair, replacement, regular inspection, or construction of service facilities, or other equivalent causes. However, this shall not apply where such damage is caused by the Company's intent or negligence.
  3. The Company shall not be liable for obstacles to the use of the Service caused by a Member's intent or negligence. However, this shall not apply where the Member has an unavoidable or justifiable reason.
  4. The Company shall not be liable for the reliability or accuracy of information or materials posted by Members in connection with the Service, absent intent or gross negligence on the Company's part.
  5. The Company has no obligation to intervene in transactions or disputes arising between a Member and another Member or a third party through the Service, and shall not be liable for any resulting damage.
  6. The Company shall not be liable for damage incurred by Members in connection with the use of services provided free of charge. However, this shall not apply where such damage is caused by the Company's intent or gross negligence.
  7. The Company shall not be liable for a Member's failure to obtain, or loss of, expected benefits from using the Service.
  8. The Company shall not be liable for the loss of a Member's in-game experience points, grades, items, game money, or the like. However, this shall not apply where such loss is caused by the Company's intent or negligence.
  9. The Company shall not be liable for third-party payments arising from a Member's failure to manage device passwords, passwords provided by Open Market operators, or the like. However, this shall not apply where such payments are caused by the Company's intent or negligence.
  10. The Company shall not be liable where a Member is unable to use all or part of the functions of the content due to a change of device, a change of device number, a change of operating system (OS) version, international roaming, a change of carrier, or the like. However, this shall not apply where such inability is caused by the Company's intent or negligence.
  11. The Company shall not be liable where a Member deletes content or account information provided by the Company. However, this shall not apply where such deletion is caused by the Company's intent or negligence.
  12. The Company shall not be liable for the loss of game information, or other damage arising from use of the Service, incurred by a Temporary Member due to a change or reset of the device, reinstallation after deleting the game application, or deletion of the application cache and data. However, this shall not apply where such loss is caused by the Company's intent or negligence.
  13. The Company may modify game content, such as character stats and item functions, as necessary to maintain game balance and for operational purposes, and shall not be liable for resulting changes in the value of items absent intent or gross negligence on the Company's part.

Article 27 (Notice to Members)

  1. Where the Company gives notice to a Member, it may do so by the Member's e-mail address, electronic memo, in-game message (including all methods of delivering messages to individual Members within the game), short message service (LMS/SMS), or the like.
  2. Where the Company gives notice to all Members, it may substitute the notice under Paragraph 1 by posting it within the Game Service for at least 7 days or by presenting a pop-up screen.

Articles 28 & 29 (Jurisdiction, Governing Law, and Dispute Resolution)

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Where a lawsuit is filed over a dispute between the Company and a Member, the competent court shall be determined in accordance with the procedures prescribed by law.

  1. The Company shall, in consideration of Members' convenience, provide guidance within the Game Service or on a linked screen on how to submit opinions or complaints. The Company shall operate dedicated personnel to handle such opinions and complaints from Members.
  2. Where an opinion or complaint raised by a Member is objectively recognized as justified, the Company shall handle it promptly within a reasonable period. However, where processing requires an extended period, the Company shall announce within the Game Service, or notify the Member pursuant to Article 27, Paragraph 1, of the reason for the extended period and the processing schedule.
  3. Where a dispute arises between the Company and a Member, the parties shall endeavor to resolve it through mutual consultation. If consultation is unsuccessful, the Member may apply for mediation to the Content Dispute Resolution Committee (kcdrc.kr) or the Korea Consumer Agency; the Company shall faithfully substantiate the measures taken against the Member, such as use restrictions, and may abide by the mediation of the mediating body.

< Addendum >

These Terms of Service shall take effect on October 1, 2026. The previous Terms (effective February 1, 2024) apply until the day before that date.